refund policies

memozcodes, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we are here to assist you. Please review our refund policy below.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

  • It must be within [insert number of days, e.g., 30 days] from the date of purchase.
  • It must be unused, in the same condition as when you received it, and in its original packaging (if applicable).
  • Proof of purchase, such as an order number or receipt, is required.

2. Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

  • Digital products or downloadable software.
  • Gift cards or items marked as non-returnable at the time of purchase.
  • Customized or personalized items (unless defective).

3. Refund Process

To initiate a refund:

  • Contact our customer support team at [insert email address or contact form link] within the eligible refund period.
  • Provide your order number, proof of purchase, and the reason for your request.
  • Our team will assess your request and guide you through the next steps. If your refund is approved, it will be processed to the original payment method.

4. Shipping Costs

Refunds will be issued for the product cost only. Shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

5. Exchanges

If you would like to exchange an item instead of receiving a refund, please contact our support team to discuss options. If your exchange is approved, we will provide instructions on how to return the original item.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team immediately, ideally within [insert number of days, e.g., 7 days]. We will either offer a full refund or send you a replacement, depending on your preference.

7. Delayed or Missing Refunds

If you’ve requested a refund but haven’t received it within the expected timeframe, please check with your bank or credit card provider. If there’s still an issue, reach out to us at [insert email] for assistance.